Meet The INTERTEL Leadership Team

The INTERTEL leadership team is committed to offering medical canvass & digital intelligence solutions that can be tailored to meet your needs and to serve as an extension of the claims handling process. We take pride in our ability to work closely with our clients toward shared visions, and common goals & objectives.

Darren Klauser, CEO

Darren Klauser

Chief Executive Officer

John Carnes

John Karnes

Chief Financial Officer

Steve DeRossett

Steve DeRossett

President

Melanie Pita

Chief Product Officer & Chief Legal Officer

Nick Russe

Chief Information Officer

Lori Neal

Lori Neal

Senior Vice President, Human Resources

Tim Kennedy

Senior Vice President, Sales

Nate Hessel

Nate Hessel

Vice President, Business Development

Francisco Cabrera

Francisco Cabrera

Vice President, Operations

Lindsey Bayless

Lindsey Bayless

Director, Administration

Interested In A Partnership?

Find out why the top insurance carriers, TPAs, and defense firms choose INTERTEL as their trusted partner for medical canvassing.

Our Specialized Departments

INTERTEL is broken down into three different departments that provide specialized service for each client’s unique needs. Each team and individual member brings years of industry and unmatched experience to the table and is dedicated to providing you the most innovative tools and unmatched service in the industry.

client-services

Client Success

 

INTERTEL’s Client Success department brings together many of the industry’s top professionals. These highly trained men and women take the industry lead when procuring new clients, working closely with current clients, and always ensuring customer satisfaction. In addition, many members of this department are Continuing Education (CE) certified instructors and spend the vast majority of their time traveling the country presenting to current and prospective clients. While all employees at INTERTEL strive to achieve a high level of customer satisfaction, this department takes a particular interest in building and maintaining long-lasting, trusted business partnerships all around the world.
call-center

Medical Canvassing Analysts

INTERTEL team members working under this unit are responsible for conducting specified medical facility canvasses. With over 150 medical canvassing analysts on staff (and growing), INTERTEL’s medical canvassing department is currently the largest medical canvass operation in the country. All members of this industry-leading team participate in continual training associated with medical record-keeping standards, legal & ethical codes of conduct, and on-going technical proficiency centered around INTERTEL’s proprietary software, MedCheckPro.
administrative

Administrative Services

 

INTERTEL’s administrative support personnel serve a critical function during the life cycle of each and every assignment received from an INTERTEL client. Typically, these consistently professional individuals are the first to lay eyes on all assignments during the intake process. Equally as important, members of the administrative services team serve as the last line of defense to ensure that INTERTEL’s industry-leading quality standards have been met prior to the delivery of our completed reports to our clients. Other mission-critical duties of this department include customer service inquiries, billing questions, assignment intake, human resources, and final report preparation.